Support Ticket System

Motivation

We are using a support system on all our channels. You have plenty of possibilities to get in contact with us. Whether you prefer writing emails, using the widget on our website or the Help Center directly, all requests are collected centrally and will be processed by their number - fair and square. Note, unless you purchased a special support option only technical support is included in your license fee, i.e. no simulation requests or adapting your input files.

This support system also offers the possibility of giving feedback. Critique and suggestions are highly appreciated.

Channels

Help Center

In the help center https://nextnano.atlassian.net/servicedesk you can raise a new request or view your current or closed support tickets. It is all kept together, media files and conversation on your request.

How to set up your free customer account

This only needs to be done once. If you encounter any problems, don’t hesitate to contact us! Just click on the link View your support ticket in the first mail you receive, after creating a ticket (see Figure 6). You will be leaded through the process of setting up your help center account. Note, you don’t need an account for the communication on your ticket, but you will need one to access files which are provided by our support team.

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Figure 6 Email confirmation after creating a support request.

Widget

The easiest way, if you encounter a problem or do not find what you search for on our website - just click on the widget in the bottom right corner and fill out the form.

Email

Emails to support [at] nextnano.com will automatically create a support ticket.